A Survey Of Mobile Health System Infusion Among Healthcare Practitioners

In recent years, clinicians are beginning to utilise Mobile Health Systems (mobile devices with clinical applications) when delivering healthcare services to patients at the point-of-care. For Mobile Health Systems (MHS) to be truly valuable, it is argued that the technological artefact be utilised post-adoption and embedded within the clinicians’ work practices. Infusion is a post-adoptive phase of the Cooper and Zmud (1990) model whereby potential benefits can be obtained by the user through exhaustive use of the IT. Yet, there is a dearth of research focusing on the benefits derived from MHS infusion. In response, an exploratory study is undertaken in this paper whereby a conceptual model with eleven hypotheses is presented and examined. The empirical findings of the developed infusion model reveal key factors which positively impacts MHS infusion (availability, self-efficacy, timecriticality, habit, technology trust and task behaviour). More specifically, it provides empirical evidence surrounding the benefits which can be obtained through the infusion of MHS by clinicians. This study illustrates that infusion leads to improvements in (1) individual effectiveness in terms of clinical care, (2) efficiency in terms of individuals’ workflow, and (3) learning. As a result, this research study contributes to both theory and practice.